Welcome to the Entretien et Services Claritas Inc. website. By using our services, you agree to comply with the following Terms and Conditions. These terms apply to the use of our services and to any agreement between you and Entretien et Services Claritas Inc.
1. Definitions
Client: Refers to the individual or organization that hires Entretien et Services Claritas Inc. for cleaning services.
Service: Refers to the commercial cleaning services provided by Entretien et Services Claritas Inc.
Company: Refers to Entretien et Services Claritas Inc., its employees, and its representatives.
2. Booking and Scheduling
Initial Booking: Services may be booked through our website, by phone, or by email.
Confirmation: A booking is confirmed only when the client receives a confirmation email or phone call from the Company.
Rescheduling: Clients may reschedule their appointment with at least 24 hours’ notice without penalty. Changes made less than 24 hours before the appointment may be subject to a fee.
Cancellations: Cancellations must be made at least 24 hours before the scheduled service time to avoid charges. Cancellations made less than 24 hours in advance may be subject to a cancellation fee of $125.00.
3. Payment Terms
Pricing: Service rates are provided at the time of booking and are subject to change. The client will be notified of any rate changes before the service begins.
Payment Methods: Payments may be made by credit card, debit card, or other approved payment methods. Payment is due at the time of service unless otherwise agreed in writing.
Late Payment: Any late payment may result in late fees and the suspension of services until the outstanding balance is paid.
4. Scope of Services
Service Details: The Company will provide the cleaning services specified in the booking confirmation. Any additional services requested by the client will be billed separately.
Client Responsibilities: Clients must provide access to the property at the scheduled time and ensure that there is an adequate supply of running water and electricity. Fragile or valuable items should be properly secured or removed from the areas where the service will be performed.
5. Satisfaction Guarantee and Complaints
Satisfaction Guarantee: If the Client is not satisfied with the service provided, they must contact the Company within 24 hours. The Company will address the issue in accordance with our Refund and Satisfaction Guarantee Policy.
Complaints: Complaints must be submitted within 24 hours of the service date so that the Company can review the issue and provide an appropriate resolution.
6. Liability and Insurance
Insurance: The Company is fully insured and bonded against any damage or accidents that may occur during the provision of services.
Liability: The Company shall not be liable for any loss, damage, or injury resulting from the client’s failure to disclose potential hazards or conditions on the premises that may affect the performance of the services.
Breakage and Damage: Any breakage or damage caused by the Company’s staff must be reported to the Company within 24 hours. The Company reserves the right to repair or replace the damaged item or provide compensation at its sole discretion.
7. Termination
Termination by the Client: The client may terminate the service agreement at any time by providing 24 hours’ notice. Any deposits or advance payments will be subject to the Company’s cancellation policy.
Termination by the Company: The Company may terminate the service agreement without notice if the client breaches any of these terms or if the work environment is deemed unsafe for the Company’s staff.
8. Confidentiality
Client Information: The Company will maintain the confidentiality of all client information and will not disclose it without the client’s consent, except where required by law.
9. Changes to the Terms and Conditions
Amendments: The Company reserves the right to update and revise these Terms and Conditions. Clients will be notified of any significant changes before they take effect.
10. Governing Law
Jurisdiction: These Terms and Conditions are governed by the laws of Quebec, and any disputes shall be subject to the exclusive jurisdiction of the courts of Quebec.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Phone: 514-442-6544
Email: info@entretienclaritas.ca
By using our services, you acknowledge that you have read, understood, and agreed to the above Terms and Conditions.
